Digital Frame Support

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How to delete photos from internal memory - ASDMPF09 & ASDPF08F

Follow the steps below to delete photos from internal memory on ASDMPF09 and ASDPF08F.

Deleted photos still showing up on frame

This occurs when you are using a Mac desktop or laptop. In order to completely delete files from a SD card or USB memory device you must also empty your trash can.

Remote Functionality Test

You can test the functionality of the remote by using a digital camera. Aim the remote at the lens of the camera. Then, looking through the display screen, start pressing buttons on the remote. If the buttons are functioning, you will see the IR tran

Format a SD Card / USB Flash memory in Disk Utility on Mac

See instructions below on how to format a SD card or USB flash device. We recommend using FAT32. In Disk Utility on your Mac, you can format an external disk for a Windows computer. WARNING: Formatting a disk or volume erases all the files on it. Sa

Copying media files from the computer to the frame (Internal memory models only)

To copy media files (i.e.: photos, videos, music) from your computer to your frame, turn on your digital photo frame and connect it to your computer via the USB cable. For Windows:. For Macs:

Pictures being displayed sideways or upside down

This issue usually occurs when photos are taken with the camera sideways. It's especially common when using a smartphone. Depending on the position of the camera, the orientation of the photo will vary. If you have a computer running windows 8 or lat

Photos not being displayed on the frame / File not Found (Decode Error)

This issue is usually caused by 2 things: Compression and Image Size(dimensions).

Pictures not showing and the slideshow stops

If the photo files you are using on your digital photo frame were taken using a digital camera set to the maximum resolution available on your camera, the file may be too large to display on your photo frame. We recommend that you make copies of you

Playing videos/movies (Internal memory models only)

For best results, the recommended filetype for playing videos on the frame is the .avi video filetype with the XVID video codec and the MP3 audio codec. The recommended dimensions are 720x576(4:3) or 640x360(16:9). The recommended framerate is 24fps

Format USB flash drives and SD cards to FAT32

For best results, we recommend using flash drives and SD cards that are formatted to FAT32 for use with the frame. For Windows:. For Mac:. In the Disk Utility app on your Mac, choose View > Show All Devices. In the sidebar, select the disk you want